Inquiries (including the inquiry about the status of the remittance) and complaints from the Requestor shall be accepted at the following address and phone/fax numbers.
Shinokubo Communication Building 1F, 2-11-23, Hyakunin-cho, Shinjuku-ku, Tokyo 169-0073, Japan
CITY EXPRESS MONEY TRANSFER JAPAN CO. LTD.
Tel: (03) 5925-4121
Fax: (03) 5925-4122
7days a week: 10:00 a.m. to 7:00 p.m.
However, Japanese non-business days during the year-end and new-year period are excluded.
Procedure for the complaint resolutions:
Complaint Handling Measures
Dispute Resolution Measures
You can contact Institutions for Alternative Dispute Resolution directly at