Payout methods

Three ways to receive money from abroad.

Straight to a bank account, as cash for pick-up, or into a mobile wallet — your receiver picks whatever suits them best.

Option 1

Bank Deposit

  1. 1

    The sender requests transfer to the receiver’s bank account in the destination country.

  2. 2

    Funds are generally credited to the account on the same or the following day.

  3. 3

    City Express sends transaction details to the sender by email or SMS.

Option 2

Cash Pick-Up

  1. 1

    After the remittance is completed, share the PIN number with your receiver.

  2. 2

    The receiver presents a valid original ID and the PIN to collect cash instantly.

  3. 3

    The receiver’s name must match their ID exactly.

Option 3

Wallet Pick-Up

  1. 1

    The sender selects the receiver’s mobile wallet as the payout method.

  2. 2

    Funds land directly in the wallet balance, usually within minutes.

  3. 3

    The receiver spends, withdraws, or transfers the balance straight from their phone.

Standard settlement time

Transactions received until 19:00 JST on a banking business day are processed on the following business day. Those received after 19:00 JST or on bank holidays are processed on the second subsequent banking business day. City Express sends transaction details to the sender by email or SMS.