Complaint Handling Measures

Make a sincere response to the customer’s complaint, and execute resolutions in a fair, quick and transparent manner in accordance with the actual facts of complaint.

Take action with all the understanding possible from customers.

Find out the cause of complaint, if necessary, review the company structure and rule, and then prevent the occurrence of future complaints.

Tel: (03) 5925-4121

Fax: (03) 5925-4122

7 days a week: 10:00 a.m. to 7:00 p.m. However, Japanese non-business days during the year-end and new-year period are excluded.

Receive complaints from the customers by staff of Customer Service Dept. Report and consult with person in charge of Customer Service Dept.

Interview staff about the accident, and examine a solution by person in charge of Customer Service Dept.

Present a solution to the customers by Staff of Customer Service Dept.

If cannot be resolved, report to Management Team by person in charge of Customer Service Dept. to discuss countermeasure (If necessary, consult Kessaigyo Kyokai).

Present a resolution to the customers by Manager of Customer Service Dept. (If necessary, introduce Kessaigyo Kyokai to the customers).

Japan Payment Service Association (Kessaigyo Kyokai) “Customer Service Office”

Phone: 03-3556-6261

Tokyo Bar Association Dispute Resolution Center — Phone: 03-3581-0031

Daiichi Tokyo Bar Association Arbitration Center — Phone: 03-3595-8588

Daini Tokyo Bar Association Arbitration Center — Phone: 03-3581-2249