Privacy Policy

For membership registration for remittance services (including services relating to the receipt of remittances; the same applies hereinafter).

To provide remittance services, including processing remittances from remitters to recipients.

To conduct identity verification pursuant to the Act on Prevention of Transfer of Criminal Proceeds, the Foreign Exchange and Foreign Trade Act, the Act on Submission of Statement of Overseas Wire Transfers for Purpose of Securing Proper Domestic Taxation, and other applicable laws and regulations, and to confirm eligibility to use our various services.

Where all or part of operations involving the handling of personal information is entrusted to us by another business operator or other party, to appropriately perform the entrusted operations.

To exercise rights or perform obligations under laws and regulations or contracts with customers.

To respond to or answer inquiries or consultations from customers.

To provide customers with information regarding our various services.

To conduct market research and analyses for the purpose of improving our services.

To create backup data.

To take measures such as providing notices or warnings to customers who have engaged in, or are suspected of engaging in, conduct that violates our Remittance Transaction Rules.

To conduct our internal controls and audits.

For other operations incidental to the purposes stated above.

Pursuant to Article 26 of the Cabinet Office Order on Funds Transfer Service Providers, when we handle information concerning race, creed, family origin, registered domicile, health and medical care, criminal record, or other special non-public information (meaning information learned in the course of business that has not been made public) relating to individual users of funds transfer services, we will not use or provide such information to a third party for any purpose other than ensuring the appropriate operation of our business or another purpose deemed necessary.

Pursuant to the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, we will not acquire, use, or provide to a third party a customer’s Individual Number or personal information containing an Individual Number for any purpose other than a purpose permitted under that Act.

Directly from customers when they register an account for, or use, remittance services.

Automatically in the course of customers’ use of remittance services.

Lawfully from our business partners.

Lawfully from publicly available sources.

Name, date of birth, gender, nationality, email address, telephone number, and address.

Occupation, employer, income, assets, source of remittance funds, purpose of transaction, relationship with the remittance recipient, and other information concerning transactions.

Facial photographs, video images, facial recognition data, and information concerning matching results obtained for identity verification.

Information necessary for identity verification (including nationality, status of residence, period of stay, and declarations as to whether the customer is a foreign PEP).

Information stated or recorded on a residence card, Individual Number Card (My Number Card), driver’s license, passport, or other identity verification document (excluding the Individual Number).

Information concerning bank and other financial institution accounts of customers and recipients.

Information concerning biometric authentication settings and authentication results.

Login authentication information for remittance services.

Details of inquiries made to us.

Responses to inquiries from us and information related to requests for confirmation.

Name, date of birth, gender, address, contact details, nationality, relationship with the customer, and other information concerning remittance recipients.

Identity verification information, affiliation, position, and other information concerning representatives, beneficial owners, and persons in charge of transactions of corporations and other organizations.

Documents issued by public authorities or other documents evidencing the personal information listed above.

Device information (model, operating system, device identifiers, IP address, etc.).

Access log information (date and time of access, operation history, authentication results, etc.).

Application and service usage history (transaction history, payment history, etc.).

Membership numbers, deposit/remittance card numbers, and other identification numbers assigned by us to customers.

Personal information and personally referable information concerning customers and other persons related to our services that is lawfully provided by business partners, parties entrusting operations to us, financial institutions, or other third parties.

Where based on laws and regulations.

Where it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the identifiable person.

Where it is particularly necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the identifiable person.

Where it is necessary to cooperate with a national government organ, local government, or a person entrusted thereby in performing affairs prescribed by laws and regulations, and obtaining the consent of the identifiable person is likely to impede the performance of those affairs.

Procedure: Requests by the identifiable person to whom the retained personal data relates, or by an authorized representative, may be submitted by visiting our service counter in person or in writing (including by electronic means).

Verification of the identifiable person or authorized representative: For a request made by the identifiable person, we will verify the person’s identity using an official photo identification document such as a residence card, driver’s license, or passport. For a request made by an authorized representative, in addition to verifying the identity of the identifiable person, we will verify the identity of the representative and the relationship between the representative and the identifiable person.

Fees: No fees or other charges are payable to us by customers. However, customers are responsible for communication costs, transportation expenses, and any costs incurred in preparing documents or other materials required for identity or representative verification.

Response: After reviewing the request, we will respond either when the requester visits our service counter in person or in writing (including by electronic means).