City Express Money Transfer Japan
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City Wallet · Customer ID

Send using a Customer ID

Best for sending to someone who is not with you. They share their 8-digit CityExpress ID once, and it stays the same even if their phone number changes — so repeat transfers take seconds.

Step-by-step guide

Sending by Customer ID

Eight steps from your City Wallet balance to money in your receiver’s wallet.

Step 1
1

Open the app dashboard

  • i.Log in to the City Express app. The dashboard shows your available balance, reward points and today’s exchange rate.
  • ii.Among the quick actions under your balance, tap Domestic Transfer.
Open the app dashboard
Step 2
2

Choose City Wallet

  • i.The “Where do you send the money?” screen opens.
  • ii.Choose City Wallet — QR, mobile or Customer ID.
Choose City Wallet
Step 3
3

Choose how to find the receiver

  • i.The app offers three ways under “How would you like to find the receiver?”
  • ii.Scan QR Code — read the receiver’s City Wallet QR. Best in person.
  • iii.Customer ID — enter the 8 digits after CT. Best for someone not with you.
  • iv.Mobile Number — enter their registered number. Works even if they have no account.

NoteFor this guide, choose Customer ID. The amount, fee and speed are identical whichever you pick.

Choose how to find the receiver
Step 4
4

Enter the Customer ID

  • i.Choose Customer ID and enter the receiver’s ID — the 8 digits after CT.
  • ii.People you have sent to before appear automatically under Saved receivers.
  • iii.Tap Continue to move on.

NoteYour own Customer ID sits at the bottom of the screen — tap Share to give it to whoever is sending to you.

Enter the Customer ID
Step 5
5

Confirm the receiver

  • i.The app shows the receiver’s name and mobile number.
  • ii.Answer “Is this your receiver?” with Yes, Continue.
Step 6
6

Enter the amount

  • i.Check your Available Balance and who you are sending to, then type the amount under Transaction Amount.
  • ii.Choose the Purpose of Transfer (required), add a Message for Receiver if you want, then tap Next.

NoteTransaction Limit shows what is left today, your daily limit and the per-transaction limit.

Enter the amount
Step 7
7

Confirm the information

  • i.Check the receiver, withdrawal account (City Express Wallet), scheduled transfer date, amount and fee.
  • ii.If everything is correct, tap Send money.
Step 8
8

Money sent — save the receipt

  • i.Transfer Successful shows the amount, receiver and Transaction Number.
  • ii.Wallet-to-wallet transfers usually arrive within minutes.
  • iii.Use Share receipt or Save receipt, then Go to Home.